Your satisfaction is our utmost priority, therefore we are happy to refund or replace any product within 7 days from the day that you received the product, on condition that the product is:
- in the original packaging
- in the same condition as what it was when received
Please include with your return:
- Order number and name
- What you require e.g. exchange small for large etc.
It is your responsibility to return the product either via a courier or you can return it yourself to the following address:
Lapeng Guest Lodge
R37
Burgersfort - 1150
Contact | Christine - 060 506 4330
OR
The Courier Guy Burgersfort Branch
64 Eddie Sedibe Street
Burgersfort - 1150.
Contact | Christine - 060 506 4330
Please note that collections at the Burgersfort branch will only be done once a week, so returning to The Courier Guy branch and not to Lapeng Guest Lodge will delay the returns process
No returns to Postnet branches will be collected
If you request an exchange, we will send the new product at our cost, provided the product required is in stock. If the size that you need is not in stock, you will get an instore credit.
Please note this is not applicable for products bought on a sale or at a discounted price. All sale items qualify for refunds only.
Please email any return queries to info@africanapparel.co.za.
All of our leather products are covered by a 1 year, fair use, warranty. In the case that anything breaks NOT as a result of misuse, we will repair it for free. It remains the responsibility of the buyer to send the product back to our factory, and we will return it to you at our cost.
