Terms and Conditions
The website allows a person (“user”) to place electronic orders ("order") for one or more products on offer as long as such products are available and not sold out.
A purchasing contract ("sale") between the user and Afrika Apparel shall be complete only once a user has placed an order and the payment has been processed fully, meaning Afrika Apparel has received and accepted the payment.
If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.
For EFT payments kindly note the following detail:
- You have 2 hours to pay and send us proof of payment.
- If you don't pay in time, we'll cancel the order on your behalf.
- Orders placed after hours, on weekends or public holidays will be processed the following business day.
If you have any issues with payment, please contact us on 083 481 4912.
Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).
If an item is listed as “on hold”, this means that a user currently has the last of these items in their African Apparel shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.
Please note that the stock of all items on offer is limited. African Apparel will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.
If it happens that African Apparel is unable to fulfill any order at the advertised price because stock is sold out or unavailable, African Apparel will let you know and you'll be entitled to a reimbursement for the rand value you have paid for such product.
Termination of Suspected Fraudulent Orders
African Apparel reserves the right to cancel or refuse to fulfill any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral program incentives.
On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. African Apparel may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
In the event of a fraudulent purchase being placed on African Apparel, cardholders will be advised to initiate a charge back via their bank in order to be refunded. African Apparel does not process refunds for orders suspected of fraud.
Products and Shipping
All orders will be shipped the day after the order has been placed. Order placed on Friday, Saturday and Sunday will be collected on Mondays.
Please note that actual shipping times may vary slightly and are an estimation only. We unfortunately have no control over the courier companies however they do try their best to deliver on time.
Returns and Refunds
Defective Items, Returns and Reimbursement
If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to African Apparel within 30 days of delivery.
You will either receive a refund, or have the product repaired or replaced, depending on the situation.
Cooling Off (Cancellation Policy)
Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or art on demand items. These items may incur a cancellation charge.
You are allowed to cancel your order within 5 days of being placed if the order has not already been dispatched.
Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting firstname.lastname@example.org or by calling 083 481 4912.
Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 30 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 30 working day period African Apparel reserves the right to refuse a return or exchange.
Refunds are offered in the original method of payment. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.
Returns and Exchanges
Please see our Returns Policy or Exchange Policy for more information on returns and refunds.
African Apparel has 3 return/exchange policies:
- Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.
- Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style we will process a refund.
- Products eligible for return or exchange may be refunded into your original method of payment.
Please note that shipping fees are not refundable. Should you have received free shipping on your purchase you will be liable for this fee as African Apparel has incurred this cost in good faith.
Promotional Voucher Codes
From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.
Promotional vouchers are issued at the discretion of African Apparel. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.
A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
- No promotional voucher codes can be used towards the purchasing of gift cards sold on our website.
- The cart sub-total needs to be at least 4 times the promotional value prior to applying the promo code at checkout.
- The minimum order spend when applying a promotional code to your order should be equal to or greater than R100.
- If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to the customer.
From time to time, African Apparel may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.
African Apparel cannot guarantee the quality or the fulfillment of the prizes by third parties. The winner of competitions will be decided by African Apparel at its full discretion. African Apparel staff and their family members are not allowed to participate, will not be considered for competition winners in these competitions and will not be eligible to win.
African Apparel reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the web page may be unavailable. In rare cases this may cause data loss.
African Apparel cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.
African Apparel and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the "Property Protection"). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by African Apparel.
The Protection of Data
Termination/Cancellation of Orders
African Apparel reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. AfricanApparel may also refuse to refund you on the basis of transaction being suspected as fraudulent - you may then initiate a chargeback process from your bank if you wish to receive a refund.
Changes in General Conditions
African Apparel reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T's & C's every time you transact on our website.
We reserve the right to ban any individual uploader or website domain from using our services for any reason.
- African Apparel cannot ship to P.O. boxes, farms or rural areas.
- It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
- All goods in transit are insured.
- You can track your orders with the tracking number provided in your orders dispatch confirmation email.
- The below shipping categories are offered to you on checkout based on your delivery area code. African Apparel will from time to time offer promotional shipping rates, for example free delivery for certain products.
- African Apparel reserves the right to amend shipping costs at any time. All changes will be disclosed here.
EMS Express International delivery takes on average 7-10 Working days for delivery. Pricing is calculated on weight upon checkout.
- Delivery time is based on the estimated time provided by the courier companies we use.
- In the case of multiple products within one order, your purchases may come from different locations so expect longer delivery times. Your goods will be held in our warehouse until such time as all goods within your order have arrived and been boxed. Only then will your order be dispatched for delivery.
- Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee, if any.
Return Merchandise Authorization
You have 30 working days upon receipt of your order to contact African Apparel for a refund.
Please refer to the break-down below to preview return policies for certain products.
Final Sale Items
Final sale items may not be returned for an exchange or refund.
Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your African Apparel wallet will be credited.
Gift cards are valid for up to 3 years.
The Fine Print:
Return requests will be approved at the discretion of African Apparel.
Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.
There will be an additional R50 re-packaging fee for products returned not in their original, undamaged packaging.
Please note that items arriving after the 30 working day return deadline will not be accepted and will be returned to sender.
Exchange requests will be approved at the discretion of African Apparel.
Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.
There will be a R50 re-packaging fee for products returned for an exchange not in their original, undamaged packaging.
Please note that items arriving after the 30 working day exchange deadline will not be accepted and will be returned to sender.
In the case of incorrect/damaged/faulty/ – exchanges or replacements are the responsibility of African Apparel. Please notify us of the incorrect/damaged/faulty/ product within 3 days of receipt of the product.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, and identity number
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
Web browser cookies
African Apparel collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes